Terms and conditions - CAKE ORDERS (inc dessert tables)

• Deposits are non refundable

• If ordered online - payment is confirmation that these terms have been read and understood.

• Your order is only booked in once a deposit is received, and the proof has been sent to us.

ONLINE ORDERS

- ALL CAKES ARE VANILLA, WITH RASPBERRY FILLING AS STANDARD, If you do not specify a change in flavour at the point of ordering then we will assume you are happy with this.

• If collecting and you miss your time slot, there is no guarantee that you will then be able to receive your order.

•If postal orders - We accept no liability for broken/damaged items that are received in the post. When ordering you accept that there is a risk that the postal fulfilment presents risks to the quality in appearance of the items.

• Our kitchen is not an allergy-free kitchen, and so we cannot guarantee that allergy-friendly cakes will not contain trace amounts of these ingredients due to the nature of production.

• Bridgnorth Bakes accepts no liability for customers suffering allergic reactions from eating our cakes.

• It is the customer’s responsibility to make Bridgnorth Bakes aware of any special dietary requirements that need to be accommodated in the making of their cake.

• There will be no refunds given based on 'taste' preferences.

• All cake designs are the result and interpretation of the information provided to us,

• Responsibility passes to the customer once the cake leaves the shop. Bridgnorth Bakes accepts no liability for any damage caused to the cake. We do not offer any refunds or fixes.

• When transporting the cake, it should be placed somewhere secure like a car footwell, with aircon on full.

Once home it should be kept in a fridge.

• It is the customers responsibility to check the cake before leaving to ensure it is as expected, once the final balance is paid, this is acceptance that the order has completed. No refunds will be given.

• If someone is collecting on customers behalf, it is their responsibility to check the cake is correct.

WEDDING CAKES

• If we are delivering the cake, responsibility of care for the cake moves to the venue if they are moving it after we deliver it.

• No refunds will be given to damaged caused beyond our control.

• All our cakes are buttercream and ganache for stability - if your venue does not have aircon we cannot guarantee the structurally soundness of the cake - particularly in warm weather (If the cake is above 23 degrees then it will begin to collapse over time).

• Cakes should be positioned out of sunlight / spotlights (warm lights)

• All cake set ups are in the morning, therefore if you have an evening service please insure that the venue are aware that the cake must be kept cool.

• We can not be held accountable for any damage, melting or collapsing of the cake after it leaves our care as it is beyond our control.

• We do not advise (nor will place a cake) on a wedding stand that is spherical with a base that meets in a pinnacle - as they are not stable enough to support a cake.

• Please be aware of the above information if you are holding a summer wedding in a venue that is not air-conned.